Mane Salon – Client Code of Practice & Guidelines

Welcome to Mane Salon, a co-working space for self-employed, independent Stylists. Mane provides the premises only. All services, pricing, deposits, cancellations, and service outcomes are the responsibility of the Stylist you book with. Any issues, feedback, or complaints must be directed to the individual Stylist.

This Code of Practice outlines important guidelines for a safe, professional, and enjoyable experience. Please read carefully.

Contents:

  1. General

  2. Booking, Deposits & Cancellations

  3. Arrival & Timekeeping

  4. Hair Extensions

  5. Personal Property

  6. Gift Vouchers & Promotions

  7. Prices

  8. Insurance and Licences

  9. Qualifications and Training

  10. Health & Safety

  11. Age Restrictions

  12. Vulnerable Clients

  13. Allergy Alert & Skin Sensitivity Testing

  14. Consultation

  15. Professional Salon Standards

  16. Advertising, Promotion & Pricing

  17. Sale of Products

  18. Record Keeping

  19. Complaints

  20. Guest Wi-Fi Terms

  21. Privacy Policy & GDPR

  22. Consent

  23. Laws & Legislation

  24. Other

1. General

  • Mane Hair Salon provides premises only. All Stylists working at Mane are self-employed and independent.

  • Any questions, feedback, or complaints about a service should be directed to the Stylist you booked with.

  • Clients must attend appointments alone. Under-16s or additional guests are not permitted due to space, chemicals, tools, and insurance restrictions.

  • Failure to comply may result in rescheduling and loss of deposit.

2. Booking, Deposits & Cancellations

  • Each Stylist sets their own booking, deposit, and cancellation policies.

  • This includes: deposits, notice periods, late cancellations, missed appointments, and repeat cancellations.

  • Clients must check and agree to the individual Stylist’s policies before booking.

  • Mane is not responsible for deposits, refunds, or enforcement of Stylist policies.

3. Arrival & Timekeeping

  • Each Stylist sets their own lateness and appointment protocols.

  • Clients should arrive on time as per the Stylist’s policy to avoid fees or reduced service.

  • Mane is not responsible for managing late arrivals or missed appointments.

4. Hair Extensions

  • All new clients must attend a consultation for suitability and colour matching.

  • Deposits for hair extensions are set and managed by the Stylist.

  • Once hair is ordered, deposits may be non-refundable as per the Stylist’s own terms.

5. Personal Property

  • Clients are responsible for their own belongings.

  • Hairdressing can be messy; wear clothes you are comfortable potentially staining.

  • Mane is not liable for loss or damage to property. Lost property will be held for 8 weeks, then donated.

6. Gift Vouchers & Promotions

  • Gift vouchers are issued and managed by the Stylist or business you booked with.

  • Terms including expiry, transfer, redemption, and refunds are set by the individual Stylist.

  • Mane is not responsible for honoring vouchers for services of other Stylists.

7. Prices

  • All Stylists set their own pricing.

  • Prices are subject to change at the Stylist’s discretion.

8. Insurance and Licences

  • Mane holds premises and public liability insurance.

  • Each Stylist is responsible for their own professional liability and treatment insurance.

  • All Stylists are registered with local authorities and hold appropriate licenses for services offered.

9. Qualifications and Training

  • Stylists hold recognised qualifications appropriate for their services.

  • Training for all tools and services is the responsibility of each Stylist.

  • Clients will be informed if a trainee or apprentice is providing a service.

10. Health & Safety

  • Mane maintains high standards of hygiene, equipment safety, and cleanliness.

  • PPE and protective equipment are provided where applicable.

  • Stylist-specific chemical safety and PPE practices are their responsibility.

11. Age Restrictions

  • Under-16s are not permitted for services.

  • Hair extensions are not fitted on under-18s.

  • Clients must attend alone due to insurance and safety concerns.

12. Vulnerable Clients

  • Stylists are aware of ways clients may be vulnerable (mental health, learning difficulties, physical disability, etc.).

  • Services deemed unsafe or inappropriate will not be carried out.

  • Clients are encouraged to inform their Stylist of any support requirements.

13. Allergy Alert & Skin Sensitivity Testing

  • All chemical services require appropriate allergy alerts or skin sensitivity testing as directed by the Stylist and manufacturer.

  • For colour services, clients must follow Stylist instructions regarding skin testing, typically 48 hours prior to service.

  • Clients must complete any forms regarding test results before service.

14. Consultation

  • Stylists will carry out consultations for all services, including health questionnaires, allergy checks, and service expectations.

  • Stylist consultations determine suitability, risks, and potential contraindications.

15. Professional Salon Standards

  • Stylists provide services to the highest standard of care, professionalism, and client service.

  • Clients’ questions should be directed to the Stylist providing the service.

16. Advertising, Promotion & Pricing

  • Stylists are responsible for advertising and promotion of their own services.

  • Any offers or promotions are stylist-specific.

17. Sale of Products

  • Products are sold by each individual Stylist.

  • Terms for returns, faults, or exchanges are set by the selling Stylist.

18. Record Keeping

  • Client information is maintained by the Stylist and shared with Mane only as required for bookings.

  • Records include personal details, service history, allergy alerts, and consultations.

19. Complaints

  • Complaints must be directed only to the Stylist who carried out the service.

  • Mane does not handle service complaints or refunds for other Stylists.

  • 1. Who handles complaints
    The Stylist who carried out your service is responsible for resolving any complaints. Mane can act as an impartial third party to facilitate communication and support a fair outcome for both the Stylist and client, but we cannot provide legal advice or make decisions on behalf of the Stylist.

    2. Timeframes (Guidelines)

    To help the Stylist resolve your complaint promptly:

    - Please notify your Stylist within 7 days of your appointment.

    - The Stylist will aim to respond within 7 days of your notification.

    - Resolution should ideally be achieved within 30 days.

    3. How to submit a complaint:

    - Contact the Stylist directly, ideally in writing (email or text), to keep a record.

    - You may be asked for details or to complete a complaint form to fully explain the situation.

    - You may need to return to the Salon within 7 days of the original service so the Stylist can assess the hair without interference (e.g., no other products or services applied).

    4. Resolution

    - The Stylist will assess the situation and offer a solution, which may include redoing the service, adjusting the price, or other remedies.

    - Each Freelance Business acts under their own insurance and may have slight variations in procedure.

    5. Limitations

    - Complaints under legal proceedings are handled according to the instructions of the Stylist’s insurance provider.

    6. Client rights

    - These guidelines do not remove or limit your legal rights under the Consumer Rights Act 2015. You are always entitled to a service performed with reasonable skill and care.

    20. Guest Wi-Fi Terms

  • Free Wi-Fi is provided as a courtesy. Access is at the user’s risk.

  • Wi-Fi may be monitored for security and lawful use.

  • Illegal activity, harassment, offensive content, or attempts to access other networks are prohibited.

  • Mane reserves the right to suspend or terminate Wi-Fi access at any time.

21. Privacy Policy & GDPR

  • Mane and the booked Stylist are data controllers for their respective purposes.

  • Personal data is stored securely and only used for service delivery and booking communications.

  • Clients may opt out of marketing communications; essential booking info is treated as legitimate interest under GDPR.

  • Data is retained for at least 7 years.

22. Consent

  • By booking or using services at Mane, clients consent to this policy and acknowledge that Stylists are independent.

23. Laws & Legislation

  • Stylists are responsible for compliance with all relevant laws, regulations, and licensing regarding their services.

  • Mane provides guidance but is not legally responsible for the Stylists’ compliance.

24. Other

  • Some services may have additional terms provided by the Stylist.

  • This document may be updated; clients are encouraged to review current policies.

Please see below the registered business trading names & addresses for which documents may be served, as required by Section 4 of the Business Names Act 1985.

Stylists Registered at Mane:

  • Christina Meeks / Mane Hair Salon – 167 Tuckton Road, Bournemouth, BH6 3LA

  • Lianne Storer / LS Hair Design – 24 Stamford Road, BH6 5DS

  • Georgie Macdonald / Georgie Mac Hair – Flat 5, 125a Cranleigh Road, Bournemouth, BH6 5JY

  • Loretta Nancy Taylor / Hair by Loretta – 20 King Richard Drive, Bournemouth, BH11 9PE

Each Stylist implements their own service structure, pricing, and policies. Mane is premises only and does not manage or enforce Stylist policies. As Self Employed Stylists, all feedback relating to your service must be directed to and dealt solely by the business in question.  These businesses use ‘Mane’ as shared premises & are unable to take responsibility for any complaints relating to another business.